- Unless otherwise stated, all orders ship within 2-3 business days. Regardless of what you order, what custom options you select, or how many extras you get, EVERY item with an "Add to Cart" button is in stock and ready to ship, unless something else is indicated.
- All items are shipped via USPS Priority, or occasionally via UPS depending on pricing/availability. We do not offer other shipping service options at this time. We will ONLY ship to your Confirmed PayPal address. Items shipped within the USA usually arrive within 4-5 business days of ordering. International shipments usually arrive within 9-12 business days of ordering. These are estimates only, and we DO NOT guarantee any particular delivery period.
- It is your responsibility to provide a valid shipping address, to claim your package, and pay any applicable taxes or customs duties assessed. In the event that a package is returned to Saberz as undeliverable or unclaimed, buyer is responsible for the additional cost to re-ship the package. In the event that your package is returned, and you do not want to pay to re-ship it, the order will be treated as returned, and it will be subject to our Returns policy, below.
- We can only ship to the exact address that is sent with your checkout information. We cannot make any modifications to the incoming data in order to change your shipping address. If you submit an incorrect address, let us know before we ship it, and we will cancel your order so you can try again.
- Saberz is not responsible for shipping delays caused by the postal service. The most common reason for a delay is when an international shipment is being processed by customs. Saberz has absolutely no authority to expedite this process. If your item is delayed, you can initiate an investigation with the postal service. Saberz WILL NOT initiate such actions on your behalf.
- In very rare occasions, the postal service may lose a package. If the postal service indicates that your purchase is lost (and not merely delayed), Saberz will send a replacement free of charge. No replacements will be sent if a package is merely delayed.
- For international shipments, DO NOT send us a request to manipulate any customs information, or alter the claimed value of your purchase. Such requests will be ignored.
- Shipping costs are non-refundable. If your item is returned, warrantied, or refunded for ANY reason, shipping costs will be excluded from the refund.
Some items are marked as NON-returnable in the cart and at checkout. Those items may not be returned. Other items may be returned, subject to the following return policy:
- Items may be returned within 30 days of the original purchase date.
- Item must be in brand new condition, complete with all original materials and packaging.
- Please contact us, provide all relevant information about your order and the reason for the return. You will be issued further instructions for the return via email.
- All items accepted for returns will be subject to a 15% restocking fee. If the item is not in brand new condition, an additional amount may be withheld to cover the cost to repair/replace damaged components. The balance of the purchase price excluding the restocking fee, repair/replacement cost, and outbound shipping cost will be refunded.
Inventory, Back-orders, Pre-orders
- Unless otherwise stated in the item description, all items shown are in stock and ready to ship. This means there is no need to ever ask whether a particular item is in stock. If you can order it, and there is no delay notice, that means it is in stock, and will be shipped within 2-3 business days!
- Please do not ask when an out-of-stock item will be re-stocked. If an item is listed as out of stock, without an estimated stock date, than we do not have any estimate to share, and do not have any waitlist or backorder list for that product.
Saberz may change the price of any item in the Saberz Store at any time, without notice. Discounted prices are NEVER applied to previous orders. Do not contact us asking for a retroactive discount, nor ask us when future discounts will be available. Such questions may be ignored. We are a very small company, not a department store, and as such we do not offer any sort of price match guarantee.
All merchandise is guaranteed to arrive free of material workmanship defects. Saberz.com will, at our sole discretion, repair or replace any items we determine to be defective. This does not apply to minor cosmetic blemishes; such blemishes are considered normal. This warranty extends only to the original purchaser, and is valid only for claims received within 90 days of the original purchase date. To begin a warranty claim, contact us describing the product you purchased, the problem you're experiencing, and any other pertinent information. Any shipping costs of returning defective items is the responsibility of the purchaser.
THIS WARRANTY IS YOUR SOLE AND EXCLUSIVE REMEDY. ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, ARE DISCLAIMED. Saberz.com disclaims all other liability related to or arising out of use of the products. In no event will our liability exceed the total purchase price paid for the products.
Any unauthorized modification of your product or failure to follow installation instructions will void this warranty. Non-Warranty product returns are handled by our separate Returns policy, above.
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